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GenAI Can Help Companies Do More with Customer Feedback GenAI empowers agents to become instant experts in the consumer they’re serving and the specific questions they’re handling. For example, 61 percent of customer service and support leaders expect headcount reductions of only five percent or less due to GenAI. It should also be able to analyze historical customer service conversations…
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Basically, if a candidate doesn’t mention unittest when answering this question, that should be a huge red flag. Lambda expressions are a shorthand technique for creating single line, anonymous functions. Their simple, inline nature often – though not always – leads to more readable and concise code than the alternative of formal function declarations. On the other hand, their terse…
An NFT, a Non-Fungible Token, is a digital asset representing real-world objects similar to artwork, music, in-game gadgets, and videos How to Create an NFT. Unlike cryptocurrencies like Bitcoin or Ethereum, NFTs are unique and cannot be exchanged one-to-one, as each token has a distinct value. Tokens that are not fungible are best for stopping identity theft. Medical records, educational…
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Using Watson NLU to help address bias in AI sentiment analysis The next step involves combining the predictions furnished by the BERT, RoBERTa, and GPT-3 models through a process known as majority voting. This entails tallying the occurrences of “positive”, “negative” and “neutral” sentiment labels. You can foun additiona information about ai customer service and artificial intelligence and NLP. Some…